Privacy policy

Privacy Policy
Effective Date: [Insert Date]
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Airserve is committed to protecting your privacy and handling your data transparently. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have in relation to your data. It applies to all users of our website and platform.
By using Airserve, you agree to the terms of this Privacy Policy.

‍1. Who We Are
Airserve is an all-in-one software platform for hospitality venues. Our registered office is [Insert Company Address].For any questions regarding this Privacy Policy, contact us at: [Insert Contact Email].

‍2. What Information We Collect
We collect the following types of information:
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‍Account Information: Name, business name, email address, phone number, and billing details.
‍Usage Data: Information about how you use the platform, such as login activity, features accessed, and user preferences.
‍Device & Technical Data: IP address, browser type, operating system, and device identifiers.
‍Support & Communication: Any details you provide when you contact us for support or respond to surveys.

‍3. Payment Information
When you subscribe to Airserve, your payment details (such as credit card number, billing address, and name) are securely processed by our payment provider, Stripe.

We do not store or have access to your full payment card information. Stripe handles this data in accordance with PCI DSS compliance standards.
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You can learn more in Stripe’s Privacy Policy.

‍4. How We Use Your Information
We use your personal data to:Provide and manage your accountDeliver and improve platform functionalityProcess payments and manage billingOffer support and respond to enquiriesSend service-related updates or notificationsConduct analytics and improve performanceComply with legal obligations

‍5. Legal Basis for Processing
Under UK GDPR, our legal bases for processing personal data include:
‍Contractual necessity – to deliver our services to you
‍Legitimate interests – for improving the platform, ensuring security, and business analysis
‍Consent – for optional marketing communications
‍Legal obligation – where required by law

‍6. How We Share Your Information
We never sell your personal data.We may share data with:
‍Trusted third-party service providers, such as payment processors, hosting providers, analytics tools, and customer support systems
‍Legal authorities, where required by law or to protect our legal rights
‍Buyers or investors, in the event of a business acquisition, merger, or restructure
All third parties are contractually bound to handle your data securely and lawfully.

‍7. How We Protect Your Data
We use industry-standard safeguards including encryption, firewalls, access control, and secure servers to protect your information.Our team follows strict protocols to prevent unauthorised access, misuse, or disclosure of your personal data.

‍8. Data Retention
We retain your personal data for as long as your account remains active or as needed to comply with legal, tax, and regulatory obligations.If you close your account, your data may be archived securely for up to 6 years unless requested for deletion sooner.

‍9. Your Rights (UK & EU Users)
You have the right to:Access your personal dataRequest correction or deletionObject to processingRequest data portability (where applicable)Withdraw consent (where applicable)
To exercise your rights, contact us at [Insert Contact Email]. We will respond within 30 days.

‍10. Cookies & Tracking Technologies
We use cookies to enhance functionality, analyse usage, and improve user experience.You can manage or disable cookies via your browser settings. For full details, please refer to our Cookie Policy.

‍11. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing any personal information.

‍12. Changes to This Privacy Policy
We may update this policy periodically. If we make significant changes, we’ll notify you by email or via the platform.Your continued use of Airserve after any update constitutes acceptance of the new terms.

‍13. Contact Us
If you have any questions, concerns, or requests related to this policy or your personal data, contact us at:📧 [Insert Contact Email]🏢 [Insert Company Address]

Our Site may use "cookies" to enhance User experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about[Your Company Name] has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.